At Sava, we follow a planned fresh-batch production model for selected products. Instead of relying entirely on pre-manufactured finished stock, we accept a limited number of prepaid orders and plan production based on confirmed customer demand.
This policy explains how our fresh-batch orders work, the applicable delivery estimates, cancellation conditions, returns, and refunds. This policy applies to orders placed through https://savaskincare.com.
Sava accepts a limited number of orders for its fresh-batch production programme, with a current maximum order capacity of 1,000 orders for the applicable production campaign.
When you place a confirmed prepaid order:
Products are manufactured in planned batches based on consolidated customer orders. This does not mean that an individual product is separately manufactured exclusively for each customer. The 1,000-order capacity is a current campaign limit and may be revised for future campaigns. Once reached, Sava may close the ordering window.
All fresh-batch orders are prepaid. An order is confirmed only after successful payment and confirmation generation. Cash on Delivery (COD) is not available for these selected fresh-batch orders.
Approximate delivery timeline is 30 calendar days from successful order confirmation, covering production, quality-release, packing, dispatch, and transit.
Because the fresh-batch model is based on confirmed customer demand, Sava may commit production quantities, raw materials, packaging, and manufacturing capacity based on prepaid orders received.
Once an order has entered the production stage and its quantity has been committed to the manufacturing partner, ordinary change-of-mind cancellations or personal withdrawals will generally not be accepted, to the extent permitted by applicable law.
Important: This restriction applies only to ordinary change-of-mind cancellations. It does not remove statutory rights where Sava is unable to fulfil the order, or where the product is defective or misdescribed.
Sava may cancel an order if manufacturing, quality, safety, compliance constraints, or technical/pricing errors occur. If Sava cancels a confirmed paid order, a full refund of the amount paid will be promptly initiated through the original payment method.
For hygiene reasons, returns for change-of-mind after opening/using are generally not accepted. However, customers may contact us for damaged, defective, leaking, incorrect, or compromised products.
Approved refunds are ordinarily initiated within 7–10 business days via the original payment method. Actual reflection time depends on your bank or payment provider.
Incorrect Address: Customers are responsible for accurate delivery details. Re-delivery charges may apply for failed deliveries due to incorrect information.
Product Usage: Individual skin responses vary. Sava does not guarantee identical results for every customer. Discontinue use if irritation occurs.
Events Beyond Control: Production/delivery affected by unforeseen major disruptions will be communicated with updated estimates.
By placing a prepaid fresh-batch order, you acknowledge the planned batch model, approximate 30-day timeline, and production commitment terms. Nothing in this policy excludes statutory consumer rights or remedies under Indian law.
For questions about fresh-batch orders, production updates, delivery, returns, or refunds:
