Savaskincare

Return and Refund Policy

Last Updated: 08 August 2025

At Sava Skincare, we believe in self-expression through elevated essentials — pieces that feel as good as they look. Every product is crafted or curated with intention, care, and timeless elegance. However, if something doesn’t align with your expectations, we completely understand.

We’ve designed a simple and transparent return policy to make your shopping experience seamless and secure.

Our Commitment to You

Your trust means everything to us. While we ensure quality checks at every step, if your purchase doesn't feel quite right, we’ll be happy to assist you with a return or exchange — as long as it meets the following conditions.

Exchanges

To initiate an exchange, you must raise a request within 24 hours of receiving your order. The replacement item will be delivered within 5–7 working days, subject to availability.

For your product to be eligible for return:

The item must be unused, unwashed, and unworn
It must be in the original condition as received
All original tags, labels, and packaging must be intact
Proof of purchase (order number or invoice) is mandatory

Items that show signs of wear, damage, or lack original tags may not qualify and could be returned back to the sender.

Non-Returnable Items

Due to the nature of certain products, the following are non-returnable:

Sale or clearance items
Items purchased using discount codes
Custom or made-to-order products

Please review the product descriptions carefully before making a purchase.

Returns Only – No Refunds

Please note that sava skincare products are non-refundable. We accept returns only for store credit or exchanges.

Once your returned item is received and inspected:

You will receive a confirmation email once your return is accepted.
You may then choose an exchange or receive store credit as per our return guidelines.
Refunds are not issued unless the return is due to our error (e.g., an incorrect or defective item).
Original shipping fees are non-refundable.

Return Shipping Policy

Customers are responsible for return shipping costs unless the return is the result of an error on our part.
We strongly recommend using a trackable shipping service and keeping proof of postage.
We are not liable for returns lost in transit.

How to Initiate a Return or Exchange

To begin the return or exchange process, please email our customer care team at info@savaskincare.com

Include the following details:

Your full name
Order number
Reason for return or exchange
Clear photos of the item, in case of defects or quality concerns

Our team will respond within 24–48 hours with instructions and the return shipping address.

Exchange Conditions

Need a different size or style? No problem.

Exchanges follow the same eligibility conditions as returns. Once we receive your original item and verify its condition, we’ll process the exchange. Refunds will be credited to the source account in 5 to 7 days.